Archives

THINGS WE DO NOT DO

As it is our goal to always provide our clients with outstanding service due to the safety of our team members and the utmost concern of your delicate items: WE DO NOT clean homes that have been infested with bed bugs. WE DO NOT clean cat litter boxes, feed or handle any pet feces. WE

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SKIPPED ONGOING/RECURRING CLEANING

As a recurring cleaning customer, a part of what you pay for is an ongoing spot on our schedule. Having an ongoing spot ensures that you receive a discounted rate. Any gaps in ongoing services WILL increase your rate if additional time is needed in order to bring your home back to a maintenance level.

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Holidays/Vacation

BTC will be closed for regular business during all national holidays New Year’s Day Memorial Day Independence Day Labor Day Thanksgiving Christmas Day and day after If your cleaning visit falls on a holiday, every effort will be made to re-schedule your visit for the same or following week, but this cannot be guaranteed. When

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Pets

We are a pet-friendly company and will be happy to take special care in making your pet feel comfortable during your service. Please advise us of any special instructions regarding their care and safety while we are in your home. We do, however, need to make sure that safety of our employees and staff are

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COMPUTER/ELECTRICAL WIRES

As we aim to handle all items in your home with care we know that computer wires, cables and cords can be delicate. Our in-depth cleanings require that we may have to lift or slightly move these items as dust accumulates heavily in these areas. Please notify us if these wires, cables and cords can

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Team Members Safety

For safety reasons, we do not move anything heavy or in excessive amounts. If you wish us to clean behind anything heavy such as a couch, refrigerator, or moving boxes please move it prior to service to allow us access to that area. Wherever windows, furniture or fans are affected we do what is within

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BREAKAGE/DAMAGE

The nature of our job requires us to touch items in your home and we realize accidents do happen. If you feel there are items in your home that are delicate and you would like us to avoid them, please let us know at the time of your booking. Should you find damages that was

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KEYS AND ACCESS TO YOUR HOME

BTC team members must be able to access your home on the scheduled day. You have four choices to pick from: Our most convenient/popular choice is to leave a key with us at our office and we’ll keep it in our key safe labelled with a unique client ID. OR you can purchase a real estate

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CANCELLATION/RESCHEDULING POLICY

We understand that an unforeseen event may occur which will create a need to cancel your scheduled cleaning appointment. If, for any reason, you need to change your scheduled appointment, BTC allows you up until 5:00 P.M before the day of your scheduled cleaning to cancel OR reschedule. We reserve your cleaning for your home,

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NON-ENTRY POLICY

Our customers are responsible for providing BTC with access to the home or property. If our team members cannot access the home or property on the day of service a grace period of 15 minutes will be given, After the grace period of 15 minutes is over and still no access to home or property

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