We understand that an unforeseen event may occur which will create a need to cancel your scheduled cleaning appointment. If, for any reason, you need to change your scheduled appointment, BTC allows you up until 5:00 P.M before the day of your scheduled cleaning to cancel OR reschedule.
We reserve your cleaning for your home, a sudden change of cancellation/rescheduling after 5:00 P.M cut off time leaves our team members with no work for the day. Charges will apply after cut of time as follows:
- Recurring House Cleaning: $70.00 charge will apply for late cancellation and rescheduling
- One Time House Cleaning: $70.00 charge will apply for late cancellation and rescheduling
PLEASE NOTE: Do not inform the team members of any changes in your schedule, it must be done through our office by calling 1-678-752-1041, Email firstname.lastname@example.org. OR Log into your account at https://britetouchcleaningga.launch27.com/login
Recurring clients is allowed 1 FREE last minute cancellation a year without imposing the Full charge.
If team members is at your door step or on route to your home we will charge:
- Recurring House Cleaning: $95 will apply for lock out fee.
- One Time House Cleaning: 3 hours charge will apply for lock out fee.
NO Refunds! NO Chargeback! No Exceptions